faq

 

q: how can i pay?
a: we accept payment via paypal.

q: which countries do you deliver to? what are the delivery charges?
a: we ship worldwide. shipping is FREE on all purchases.

q: i’ve placed my order. can i track my order?
a: the item will be shipped within 2 business days after payment received.once we send out the item, you will receive a tracking number of the parcel by email.

q: will i be charged customs and import charges?
a: it depends on your local customs office.custom fees, import duties, VAT/GST and/or other taxes may be imposed by your country and are payable by the recipient of the parcel.

q: i have received an incorrect or faulty item.
a: please contact our customer service team at cs@ideer.co with the order number and the item’s name and code. we’ll get back to you within 1 business day and try to resolve it for you as quickly as we can.